Shipping and Handling
All shipments are 100% covered against loss or damage.
Buyer is responsible for the claim processing. In the event a shipment is delivered with missing parts, and/or damaged, contact the carrier immediately. Northern Scientific can not make any adjustment; the buyer must submit the damage claim form with the carrier. Many carriers request you save the product packaging. Damaged and short shipments must be reported within five days of receipt.
At this time Northern Scientific reserves the right not accept orders outside the continental U.S.A. and Canada.
Returns and Questions
Please call Customer Service at 800-669-9568.
When will my order ship?
Orders placed during the weekday by 3 p.m. CST should ship on the same day. Shipping will not occur on the weekends. Orders received over the weekend will ship the following weekday with the exception of holidays. Delivery times may vary if the shipment is “drop shipped” directly from the manufacturer. If a “back order” is necessary, it will ship as soon as the merchandise becomes available.
Carriers such as UPS and FedEx are preferred. Our freight carrier is United Van Lines. Charges are prepaid and added to the invoice unless stated otherwise. C.O.D. orders are not available.
In the event the merchandise is received as damaged, defective or not as you ordered, contact our customer service department for a solution. All other returns will be subject to a 20% restocking fee. In order to receive credit you must follow the instructions below:
- 1. Merchandise must be in new, resalable, unmarked condition and in original packaging.
- 2. Merchandise must be returned within 30 days of invoice date.
For a quick and hassle free processing of your return please, include the original packing list, invoice and return authorization number (R/A) with the return. Please allow 30 days for your return processing. Credit will be for the value of the merchandise only.